our policies

 

Reservations

Services are available by appointment. Upon booking, clients will be asked to use a credit card to guarantee the reservation. We will be unable to book your appointment without a credit card guarantee.  Please keep in mind that payment is due at the time of service, we do not accept any form of insurance. When booking an appointment, please inform us of any Gift Cards/Certificates you will be redeeming.

Consultations

A $50 nonrefundable deposit is required for injection consultations done by Dr Joo. This deposit is applied towards treatment costs or can be used to purchase product or other Ici Paris service if you decide not to move forward with the injectable treatment. If you no show, cancel, or reschedule your appointment within our 24-hour cancellation policy, the deposit will be applied toward our cancellation fee.

Cancellation Policy

A valid credit card is required to hold an appointment at Ici Paris. Same-day bookings are considered confirmed.

Out of consideration for others and our professional time, on single appointments we have a 24-hour cancellation policy; for multiple appointments we have a 48-hour cancellation policy.

50% of the service(s) booked will be charged to the credit card on file without prior notice for missed appointments, not cancelled or rescheduled at least 24 hours in advance. A 100% cancellation fee will be applied for no-shows. If you miss a prepaid package appointment, we will charge a $100 fee to the credit card on file without prior notice. Clients with Gift Cards/Certificates who do not show up for appointment(s) or who cancel less than 24/48 hours in advance of their appointment(s) will forfeit 50% of the Gift Certificates value.

Missing or cancelling multiple appointments may be subject to more penalty fees.

Payment

Visa, MasterCard, Debit, Amex and Cash are accepted. Prices do not include HST and are subject to change without notice.

Late arrivals

We recommend clients to arrive at least 15 minutes prior to the first appointment.

If you do happen to arrive late for your appointment(s), Ici Paris will try its best to accommodate your full booking. However, if that is not possible, your appointment time will be shortened and you will be billed for the full cost of the original booking.

Return Policy

Service packages, pre-paid treatments and gift cards are not subject to refunds. Packages and pre-paid treatments are good for 1 year after the date of purchase. If for some reason you are not satisfied with an un-rendered, pre-paid service, the remaining balance can be used towards other services at Ici Paris. To avoid unwanted items, prior to purchasing products and/or services online, we recommend clients to come in for a complimentary consultation.

In the event that a client has a reaction and is unable to use a skin care product, the client is required to contact us immediately. Once a product is returned, the purchase can be returned for store credit within 15 days of purchase.

Sale items are final sale and cannot be exchanged.

Gift Certificates

Gift certificates are a caring, thoughtful and special way of gift-giving. They can be purchased both online and in person, and they never expire.

By purchasing and using a gift card the following terms + conditions apply:

  • The gift card/certificate can be used to purchase services and products only. It cannot be used to purchase gift cards/certificates or prepaid cards.

  • The gift card/certificate is not redeemable for cash or credit.

  • The gift card/certificate sale is final and non-refundable.

  • The gift card/certificate must be presented at the time of purchase.

  • Ici Paris is not responsible for unauthorized use, lost, stolen, or damaged cards.

Tipping And Gratuity

If you are pleased with the service(s) you have received, it is customary to give gratuity to each of the therapists. Our Team is grateful for your tip, however the best tip we can receive is your repeat business and referrals.

Wayspa gift cards/certificates

WaySpa or SpaFinder gift cards/certificates are accepted and can be used for regular priced menu services only. They can not be used for products, already discounted services and injectables.

Privacy Policy

Ici Paris takes privacy seriously. We ensure that our staff will not discuss client treatments with any other clients.

Ici Paris (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.iciparis.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.

consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

what is personal information?

“Personal Information” is personally identifiable information including your name, residential address and e-mail address, credit card and billing information, financial data, and other personal information provided by you (for example, comments submitted to us by you on the site). Publicly available information, such as business contact information or a public directory listing of your name, address, telephone number or information that is aggregated and not associated with a specific individual, including demographic information and statistics, is not considered Personal Information.

how we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

cookies

We may from time to time make use of cookie technology, which comprises a small text file that is stored on the user’s computer’s hard drive containing information about the user, so that the next time the user visits the website, the cookie is able to identify who the user is. This enables us to achieve our goal of providing a valuable online experience to our users. Users are, however, able to disable this cookie technology in the Internet browser.

mailing list

Our website offers the ability for users to subscribe to newsletters that may offer services, promotions, Loyalty programs and special event invitations. You can opt-out of our third-party email provider MailChimp by unsubscribing directly from the bottom of your emails or contacting us directly at skincare@iciparis.com to be removed.

privacy policy changes

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.